Call Centre Service
Given the experience and trust from our valuable customers from vertical industries till the government organizations, we are confident that will enable to us to work with you and fine-tune our services to meet your requirements of a target audience.
We will optimise the solution and perform the function repeatedly till the end of the campaign.
Ensuring total customer satisfaction is felt on the other side of the service.
We will not only get the job done in a fast and effective manner, we will also set the pace for the rest to follow.
We will always be there to support your campaign and team.
We will undertake any campaigns, ranging from SMEs to MNCs and Government organizations.
We strongly believe all customers deserve the best service with us.
We treasure every opportunity to work with your unique campaign.
We will work with your team to deliver the best outcome for your campaign.
Professional & Sincere Solutions
Email Support Management
Emails has become the most common mode of communication in the present day, as such, we ensure that our replies are always consistent, responsive and solve your customer’s request. All the emails are kept confidential and follow-up closely and will be escalated till it is solved
Customer Service Commitment
We will approach each campaign with professionalism yet a sincere heart. Our customer service officer are excellent representative for every campaign and equipped with the right skillset required. This will ensure our customer can expect a flawless support and fast repsonse team.
Webchat
Webchat is definitely a quicker and faster way of communication, improving customer satisfaction and brand loyalty. In this mode of service, we will structure a series of campaign’s responses so that the customers will receive quick and accurate replies.
Voice Intellegence
Perform voice intelligence is a professional cloud-based or on-premise speech to text software solution that provides almost real-time transcribe of speech content onto texts depending on the network capability. Using deep learning technology, the system comes with enhance accuracy on major languages using linguistic algorithms to sort auditory signals and transform the information into texts
Customer Service Enhancement
Boost customer service system with IVR (interactive voice response) and agent conversation to your call centre. Perform analytics on conversation data to gain more insights into the calls and customers
Transcribe Multimedia Content
Improve your audience reach and experience with text on your audio and video content
Elevate your client satisfaction
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Social Media Consulting
Community Management
Crisis Management
Social Content Creation
Social Listening
Social Advertising
Promotions
Influencer Engagement
Measurement & Monitoring